Lisa Eldridge Pro Program Terms & Conditions

These Terms and Conditions were last updated on: 25/03/26

1. INTRODUCTION

1.1. These Terms and Conditions (the “Terms”) apply to and govern the Lisa Eldridge Pro Program (the “Pro Program”) promoted and operated by Lisa Eldridge Beauty Ltd and Lisa Eldridge Beauty Inc. (referred to collectively in these Terms as “us”, “our”, “we”, “LEBL”). It is open to makeup artists and students studying a makeup related course. By signing up for the Pro Program you confirm you have read and understood and agree to be bound by these Terms. You can find everything you need to know about us and the Pro Program on our website at https://www.lisaeldridge.com (the “Website”).

1.2. Other terms also apply to your use of our website and the Pro Program and we recommend you ensure you read and understand these before signing up for the Pro Program. By signing up to the Pro Program you confirm you have read and understood:

(a) our Website T&Cs available at https://www.lisaeldridge.com/pages/terms-and-conditions; and

(b) our Privacy Policy available at https://www.lisaeldridge.com/pages/terms-and-conditions.

(c) Please note these Terms and the Pro Program apply and are exclusive to LEBL and do not apply to or include purchases on Lisa Eldridge Jewels or via third party sellers.

2. THE PRO PROGRAM

2.1. The Pro Program is only available online directly on the Website and cannot be used in store.

2.2. To submit an application, you will be asked to provide personal information including an accurate ID and proof of your eligibility to be accepted into the Pro Program. Your application will be reviewed within 28 days of submission, and if successful you will be informed via email.

2.3. Your membership lasts 12 months from the date of acceptance. Your membership, including all related Discounts, benefits and rewards, will expire if 12 months have passed from this date. “Discount” or “Discounts” means the percentage reduction off the listed retail price of eligible products available for purchase by approved members of the Pro Program, as determined by LEBL in its sole discretion. The Discount is non-transferable, non-redeemable for cash or credit, and may only be applied to purchases made directly through the Website for the member’s Personal Use and Professional Use (as defined in paragraph 2.8 below). The Discount may not be used in conjunction with other promotional offers unless expressly permitted by LEBL.

2.4. After your 12-month membership has expired, you are eligible to reapply for the Pro Program, but you will be required to undergo the application process in full. Previous memberships will not influence future applications.

2.5. The Discount will only be issued to the email address that matches the successful application and cannot be shared, transferred or combined with another email address.

2.6. Membership name must match the name on the payment card.

2.7. The discount code can be used by applying it at the checkout stage on the Website. From time to time, the Discount may be used in conjunction with selected other discount codes or promotions; LEBL reserves the right to determine these combinations and may amend them at any time. Discount is off the listed price of the product, and is valid on select products, while stocks last. Please note that certain products are excluded from further discount eligibility and cannot be purchased using the Pro Program discount code.

2.8. Products purchased by Pro Program members using their Discount are for the member’s own individual, non-commercial purposes (“Personal Use”) and use of our products in the course of your work as a makeup artist (“Professional Use”) only and may not be resold under any circumstances. We reserve the right to refuse or cancel your order if we suspect you are purchasing product(s) for resale purposes. Violation may result in immediate termination and legal action.

2.9. We reserve the right to limit purchases and there is an annual limit of £5,000 post discount; if you exceed this limit the Discount will no longer apply to the products.

2.10. Gifting of products to friends, family or clients is permitted only where such gifting is occasional, non-commercial in nature, and not part of a pattern of distribution or resale. We reserve the right to monitor purchase activity and investigate any suspected misuse of the Pro Program including excessive or unusual volumes, patterns of gifting, or resale. We may request additional information or documentation to verify compliance and reserve the right to suspend or terminate membership and cancel orders where misuse is suspected.

2.11. We reserve the right to cancel the promotion and withdraw or make void any and all Discount elements at our discretion.

2.12. Discounts cannot be shared and cannot be applied to previous purchases. Discounted value will be the value of return of any item to which the Discount was applied. Additional discounts and promotions will be calculated subsequently at checkout. Purchase quantities may be limited. Discounts are not redeemable for cash or credit.

2.13. We reserve the right to suspend or to terminate your Pro Program membership immediately in the event of a serious breach of these Terms or the Website T&Cs, including but not limited to:

(a) fraud, abuse, resale of discounted products;

(b) supplying false or misleading information; or

(c) acting improperly or in an abusive, defamatory, illegal, or offensive way to any other account holder or to our staff.

2.14. For non-serious breaches we will provide you with written notice and a period of 7 days to remedy the breach to our satisfaction before taking further action.

2.15. If your application to the Pro Program is rejected, or your membership is suspended or terminated, you may request a review of the decision by contacting us at support@lisaeldridge.com. We will consider your request and respond within a reasonable timeframe, but we are under no obligation to reverse or reinstate any decision.

3. APPLICATIONS

3.1. Professional identification must be current within the last 6 months and indicate your name and profession. Acceptable forms of professional identification include, but are not limited to:

(a) For makeup artist applications:

i. Editorial page;

ii. Press material or commercial magazine feature with name credit and profession;

iii. Crew call sheet on production company letterhead;

iv. Contract on production company letterhead;

v. Active social media profile prominently featuring makeup content;

vi. Active professional makeup artistry website;

vii. Public liability insurance card or proof of business insurance for makeup artistry;

viii. Active union card, SAG or AFTRA card;

ix. Business card with up to date contact details.

(b) For student applications:

i. Acceptance letter from accredited makeup artist school or college (dated within the last 6 months);

ii. Proof of current enrolment on accredited makeup artist course;

iii. Course completion diploma (dated within the last 6 months);

iv. School letterhead document with your full name, course name, and start and end dates;

v. Proof that the student is enrolled on a makeup artistry-focused course with a minimum of 200 hours.

3.2. We reserve the right to require additional professional documentation and/or information at any time. In this scenario, you will be notified via email to the email address used in your application. You may be asked to reapply with the required additional documentation and/or information.

3.3. Proof of profession identification approval is subject to our discretion. We reserve the right to reject your application for any reason and in this scenario, you will be notified via email to the email address used in your application.

3.4. We take the integrity of the Pro Program seriously. By submitting an application, you confirm that all information and documentation provided is true, accurate and complete to the best of your knowledge. We reserve the right to reject, suspend or terminate your membership at any time if we reasonably suspect or determine that your application contains false, misleading or fraudulent information. In such cases, we may also cancel any orders placed using the Discount and take appropriate legal action, including seeking recovery of any improperly obtained benefits or Discounts.

3.5. All identification provided will be destroyed after:

(a) an unsuccessful application;

(b) your membership has expired and you have not submitted a reapplication.

3.6. By applying to the Pro Program you agree to having your application contact details added to our ecommerce platform to facilitate use of the Discount.

3.7. You can request this deletion at any time, however, your Pro Program membership will be delisted and you will not be entitled to the Discount.

4. DATA PROTECTION

4.1. By joining the Pro Program you agree to us contacting you about the status of your application, and other important service updates regarding your Pro Program membership (such as how to access your exclusive Discount). We process your data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), on the legal basis of performance of a contract and, where applicable, legitimate interests or your consent.

4.2. Your personal data will be retained for as long as necessary to administer your Pro Program membership and for a period of up to 12 months following expiry or termination, unless a longer retention period is required by law or for legitimate business purposes. You have the right to access, rectify, erase, or restrict the processing of your personal data, and to object to certain types of processing. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

4.3. By joining the Pro Program you have the option to agree to us contacting you by email with promotional offers, competitions, news, and other updates from us. We process your data in accordance with applicable laws and in accordance with our Privacy Policy and our website Terms and Conditions.

4.4. Applications are processed and managed using Jotform, a third-party service provider acting as our data processor. Jotform processes your data on our behalf and in accordance with a written data processing agreement that complies with Article 28 of the UK GDPR. By signing up to the Pro Program you confirm you have read and understood Jotform’s privacy policy, our Privacy Policy and our website Terms and Conditions.

5. OTHER IMPORTANT TERMS

5.1. To the fullest extent permitted by law, LEBL shall not be liable for any indirect, incidental or consequential damages arising out of or in connection with your participation in the Pro Program. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law. Our total liability shall not exceed the total amount paid by you for products purchased under the Pro Program in the 12 months preceding the claim.

5.2. We reserve the right to audit purchases made under the Pro Program to ensure compliance with these Terms. Failure to cooperate with such audit may result in suspension or termination of your membership.

5.3. We reserve the right to revise or amend these Terms at any time to reflect changes to our business, the details of the Pro Program, or changes in the law. Where these changes are significant we will endeavour to email you at the email address associated with your account to inform you of such changes. However, it is your responsibility to regularly check these terms and conditions.

5.4. We may modify, amend, suspend or terminate the Pro Program at any time at our sole discretion and for any reason. In such event, we will give you as much notice as we can and we reserve the right to suspend or terminate accounts in connection with the suspension or termination of the Pro Program.

5.5. If a court invalidates some of these Terms, the rest of it will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.

5.6. These Terms, their subject matter and their formation are governed by English law. Unless local law applicable to you requires otherwise, you and we each agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim which arises out of or in connection with these Terms. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.