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Shipping

We want to ensure you receive your products in perfect condition and as soon as possible.

Covid 19 - Almost all of our shipments are happening on time, but we have had some delays in certain territories. Please bear with us, and do contact us if you have any delays and we will do our upmost to get your shipments to you ASAP!

 

Makeup Shipping

Great care is taken to pack each makeup order in paper tissue and our own recyclable boxes. You will be sent a confirmation email on receipt of your order, with a link where you can track your order through the packaging process. This will be followed up with a second email sent when your products are shipped to you containing your consignment information and tracking number.

Orders placed after 4pm (UK time) won't be processed until the next working day.

 

Destination Cost Est. Time

UK
UK STANDARD / Tracked Royal Mail FREE 3-5 Working Days*
UK EXPRESS / DPD £5.95 (FREE over £75) 1-2 Working Days*

USA
USA STANDARD / USPS Priority FREE 3-5 Working Days*
USA EXPRESS / FedEx £15 (FREE over £75) 1-2 Working Days*

CANADA
CANADA EXPRESS / DHL £15 (FREE over £75) 3-5 Working Days*

Due to customs delays on Standard Delivery, we currently only offer Express Delivery to Canada and you may be liable for taxes, levies, or import duties.


EUROPE
EUROPE STANDARD £5.95 (FREE over £75) 5-10 Working Days*
EUROPE EXPRESS / DHL £9.95 (FREE over £150) 2-4 Working Days*

REST OF THE WORLD
WORLD STANDARD £15.45 (FREE over £75) 7-15 Working Days*
WORLD EXPRESS / DHL £23.95 (FREE over £150) 2-5 Working Days*

In the UAE, Standard Delivery will need to be collected from Post Office / Depots. Express DHL Service will attempt a first drop to addressee.

*These estimates exclude weekends and bank/public holidays.

 

Please be aware that you may be liable for any of your country’s duties, taxes and customs charges.

If you live in the USA, your orders will be shipped from the USA. All other orders will be shipped from the UK.

Unfortunately, we are currently unable to ship to Mexico, Brazil, Russia and Turkey.

We cannot ship to P.O. Boxes at this time. We do ship to A.P.O./F.P.O. however they take longer to process on arrival.

Occasionally different products may ship from different locations and as a result may arrive separately. In this instance you will be contacted by the customer service team before items are dispatched to inform you of this. You will not be charged twice for delivery.

Your order may be placed on hold due to certain errors - for example a mistake in the address, or if your order has reached the order limit. If this occurs you will be promptly contacted by our customer service team to rectify these issues. If we do not hear back from you after two weeks, we have the right to cancel and refund your order.

Unfortunately, we cannot accept liability for any delay in the delivery of your products.

Click here to see our Frequently Asked Questions.

 

Jewellery Shipping

Lisa has taken a lot of care and pride in how to pack and present her jewellery, to protect it on its journey to you and provide you with a beautiful collectable jewel box for the future. Each piece comes in a round vegan suede padded box in a variety of blush tones ranging from a delicate lilac, pink blush, eau de nil and a deep lavender. Each box is then packed in a monogrammed blush pink, delicate lilac, eau de nil or french navy outer gift box. Every box contains a ‘vintage rouge puff’ in a variety of colours, for polishing your stone – and for fun!

You will be sent a confirmation email on receipt of your order. Upon dispatch you, you will be sent a second email with your shipping tracking link.

Jewellery shipping is by a global recognised and insured courier - either FedEx (Priority) or DPD (Next Day).

Orders placed after 1PM (UK time) won't be processed until the next working day.

United Kingdom - 2 working days*
Europe - 4 working days*
USA - 5 working days*
Rest of the world - 10 working days*

*These estimates exclude weekends and bank/public holidays.

Unfortunately, we are currently unable to ship to Mexico, Brazil, Russia and Turkey.

Worldwide shipping is free on all jewellery orders, however on orders below £350 you may be liable to pay any of your country’s duties, taxes and customs charges. Duties and taxes on jewellery over £350 are paid by Lisa Eldridge with the exception of US State Tax.

Unfortunately, we cannot accept liability for any delay in the delivery of the jewellery.

 

Returns

We hope you love your purchase, but if for any reason you do need to return something to us, we’ve made it as simple as possible.

Lipsticks returns can be returned using this link. We are able to accept the return of unused or gently used lipsticks for a full refund within 30 days of their purchase. We do not cover the cost of returning your lipstick and advise using a tracked service to ensure a problem free return.

For jewellery we are able to accept the returns within 14 days of purchase ( except for earrings which are not returnable ) please email shop@lisaeldridge.com  stating the reason for your return. You will then be issued a returns label and courier information. You must enclose a copy of your proof of purchase with your returned product (the confirmation email).

If your package is visibly damaged on receipt please tell the person delivering your goods that you wish to sign as “received damaged”.  If, once opened, your goods are faulty or damaged please contact us immediately at support@lisaeldridge.com for issues with beauty products or shop@lisaeldridge.com for jewellery.

We will process your refund within 5 days of the return to your original payment method. Your bank or credit card company may then take 4-7 business days to credit your account. If your original payment method has expired email support@lisaeldridge.com for issues with beauty refunds or shop@lisaeldridge.com  for jewellery.

If you require a VAT receipt please email us at support@lisaeldridge.com for beauty purchases or shop@lisaeldridge.com  for jewellery.

For full delivery and returns information, click here to read our full Terms and Conditions.

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