Updated Lipstick Shipping
All pre-orders completed between 4pm (UK time) Sunday 3rd November and 1pm (UK time) Friday 15th November will be shipped on Monday November 18th.
Orders that are merged to previous orders after 4pm (UK time) on Friday 15th November may not be shipped on Monday November 18th.
Orders completed after Monday November 18th will be processed on a first in, first out basis. Orders placed after 4pm won't be processed until the next business day.
We want to ensure you receive your products in perfect condition and as soon as possible. We have improved the level of service and updated the shipping plan to offer Free Standard delivery in the UK and US. We have also improved and updated levels of service and traceability for Canada, Europe and the Rest of the world.
Please be aware that in some countries your order may be liable for additional customs charges or import duties.
|Destination||Cost||Est. Shipping Time|
|UK STANDARD DELIVERY / Tracked Royal Mail||FREE||3-5 Working Days|
|UK EXPRESS DELIVERY / DPD||£5.95 (FREE over £75)||1-2 Working Days|
|USA STANDARD DELIVERY / USPS Priority||FREE||3-5 Working Days|
|USA EXPRESS DELIVERY / FedEx||£15 (FREE over £75)||1-2 Working Days|
|CANADA EXPRESS DELIVERY / DHL||£15 (FREE over £75)||3-5 Working Days|
Due to customs delays on Standard Delivery, we currently only offer Express Delivery to Canada.
|EUROPE STANDARD DELIVERY||£5.95 (FREE over £75)||5-10 Working Days|
|EUROPE EXPRESS DELIVERY / DHL||£9.95 (FREE over £150)||2-4 Working Days|
REST OF THE WORLD
|WORLD STANDARD DELIVERY||£15.45 (FREE over £75)||7-15 Working Days|
|WORLD EXPRESS DELIVERY / DHL||£23.95 (FREE over £150)||2-5 Working Days|
We are currently unable to ship to Mexico, Brazil, Russia and Turkey.
In the UAE, Standard Delivery will need to be collected from Post Office / Depots. Express DHL Service will attempt first drop to addressee.
Please be aware that you may be liable for taxes, levies, imports, duties, fees or charges of a similar nature associated with your order.
|Destination||Cost||Est. Shipping Time||Service|
|UK & Europe||FREE||2 Working Days||DPD Local|
|Rest of the World||FREE||4 Working Days||FedEx Priority|
|We are currently unable to ship to Brazil, Russia and Turkey.|
Please note these estimates exclude weekends and bank/public holidays. Unfortunately we cannot accept liability for any delay in the delivery of your products.
For USA orders, please note orders will not be shipped on Thanksgiving 28th November.
Orders after 4pm won't be processed until the next business day.
Unfortunately we cannot ship to P.O. Boxes at this time.
We do ship to A.P.O./F.P.O. however they take longer to process on arrival.
If you live in the USA, your orders will be shipped from the USA. All other orders will be shipped from the UK. Occasionally due to stock management levels, different products may ship from different locations and as a result may arrive separately. In this instance you will be contacted by the customer service team and you will not be charged twice for delivery.
You will be sent a confirmation email on receipt of your order and a second email with consignment information and tracking number when your products are shipped.
Unfortunately I'm currently unable to ship to Mexico, Brazil, Turkey or Russia.
Jewellery shipping is FREE worldwide.
Duties and taxes on jewellery are paid by me with the exception of US State Tax .
You will be sent a confirmation email on receipt of your order and a second email with consignment information and tracking number when the jewellery is shipped to you.
Jewellery shipping is by a global recognised and insured courier - either FedEx (Priority) or DPD (Next Day).
Estimated delivery times are as follows:
United Kingdom - 2 business days
Europe - 4 business days
USA - 5 business days
Rest of the world - 10 business days
Please note these estimates exclude weekends and bank/public holidays. Unfortunately we cannot accept liability for any delay in the delivery of the jewellery.
We hope you love your purchase, but if for any reason you do need to return something to us, we’ve made it as simple as possible.
Lipsticks returns can be returned using this link. We are able to accept the return of unused or gently used lipsticks for a full refund within 30 days of their purchase. We do not cover the cost of returning your lipstick and advise returning on a tracked service to ensure a problem return.
For jewellery returns, please email firstname.lastname@example.org to request a return form and state the reason for your return. You will then be issued a returns form and courier information. You must enclose a copy of your proof of purchase with your returned product (the confirmation email).
We will process your refund with 5 days of the return to your original payment method. Your bank or credit card company may take 4-7 business day to credit. Please note you will need to email us at email@example.com if your original payment method has expired to make alternate arrangements.
If your package is visibly damaged on receipt please tell the person delivering your goods that you wish to sign as “received damaged”.
If once opened, your goods are faulty or damaged please contact us at firstname.lastname@example.org.