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Shipping

Shipping is FREE worldwide.

You will be sent a confirmation email on receipt of your order and a second email with consignment information and tracking number when the jewellery is shipped to you.

Shipping is by a global recognised and insured courier - either FedEx or DPD.

Estimated delivery dates are as follows:
United Kingdom - 3 business days
Europe - 5 business days
USA - 5 business days
Rest of the world - 10-15 business days

Please note these estimates exclude weekends and bank/public holidays. Unfortunately we cannot accept liability for any delay in the delivery of the jewellery.

Returns

Please email shop@lisaeldridge.com to request a return form for any product and state the reason for your return. You will then be issued a returns form and courier information. You must enclose a copy of your proof of purchase with your returned product (the confirmation email). We will process your refund with 5 days of the return to your original payment method. Your bank or credit card company may take 4-7 business day to credit. Please note you will need to email us at shop@lisaeldridge.com if your original payment method has expired to make alternate arrangements.

Import duties

Please note that depending on your order and the destination to which you have it shipped you may be liable to pay local taxes and duties in respect of your order. Lili Jewels Limited will supply a VAT receipt upon request. Please email us at shop@lisaeldridge.com with your request.

For full delivery and returns information click here to read our Terms and Conditions.

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