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Shipping

I want you to ensure you receive your products in perfect condition and as soon as possible, so I have created a fast and efficient shipping plan, please breakdown below.

Destination Service Estimated Delivery Time Cost Products
U.K. DPD Priority 2 Business Days £5.95 Under £40
DPD Priority 2 Business Days Free Spend over £40
Europe FedEx Priority 4 Business Days £8.50 Under £40
FedEx Priority 4 Business Days Free Spend over £40
U.S.A. and Canada FedEx Priority 5 Business Days £8.50 Under £40
FedEx Priority 5 Business Days Free Spend over £40
Rest of the World (Excluding Brazil and Russia) FedEx Priority 10 Business Days £25.00 Under £40
FedEx Priority 10 Business Days Free Spend over £40

 

Please note these estimates exclude weekends and bank/public holidays. Unfortunately we cannot accept liability for any delay in the delivery of your products.

Orders after 2pm wont be processed until the next business day.

Different products may ship from different locations and as a result may arrive separately. You will not be charged twice for delivery.

You will be sent a confirmation email on receipt of your order and a second email with consignment information and tracking number when your products are shipped to you.

Please be aware that in some countries you will be liable for taxes, levies, imports, duties, fees or charges of a similar nature associated with your order.

Unfortunately I'm currently unable to ship to Brazil, or Russia - where Russian Customs authority regulations stipulate parcels can only be sent to registered business addresses and must be for commercial purposes.

Jewellery Shipping

Jewellery shipping is FREE worldwide.

ALL duties and taxes are paid by me, so you will not be charged any extras on arrival.

You will be sent a confirmation email on receipt of your order and a second email with consignment information and tracking number when the jewellery is shipped to you.

Shipping is by a global recognised and insured courier - either FedEx (Priority) or DPD (Next Day).

Estimated delivery dates are as follows:
United Kingdom - 2 business days
Europe - 4 business days
USA - 5 business days
Rest of the world - 10 business days

Please note these estimates exclude weekends and bank/public holidays. Unfortunately we cannot accept liability for any delay in the delivery of the jewellery.

Returns

Returns and exchanges are free on anything purchased over £40.00.

Please email shop@lisaeldridge.com to request a return form for any product and state the reason for your return. You will then be issued a returns form and courier information. You must enclose a copy of your proof of purchase with your returned product (the confirmation email).

We will process your refund with 5 days of the return to your original payment method. Your bank or credit card company may take 4-7 business day to credit. Please note you will need to email us at shop@lisaeldridge.com if your original payment method has expired to make alternate arrangements.

We will supply a VAT receipt upon request. Please email us at shop@lisaeldridge.com with your request.

For full delivery and returns information click here to read our Terms and Conditions.

Faulty Goods

If your package is visibly damaged on receipt please tell the person delivering your goods that you wish to sign as “received damaged”.

If once opened, your goods are faulty or damaged please contact us at shop@lisaeldridge.com.


We will supply a VAT receipt upon request. Please email us at shop@lisaeldridge.com with your request.

For full delivery and returns information, click here to read our full Terms and Conditions.

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