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Terms & Conditions

Cookies

Lili Jewels Limited, company registration number 10981681, (“us”, “our”, “we”, “LJL”) are committed to protecting and respecting your privacy. This cookies policy (“Policy”) sets out the types of cookies we use.

 

INTRODUCTION

This Policy covers our use of cookies technology when you use our website: www.lisaeldridge.com (the “Website”).

For ease of reading, we have divided this Policy into several sections:

  • Introduction
  • Security
  • What we collect and how we use cookies
  • Third party cookies
  • Links to other websites
  • Controlling your personal information
  • List of cookies we collect

It is important that you read this Policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data.

This Policy supplements other notices including our Website Terms of Use, Terms and Conditions of Sale, and our Privacy Policy and is not intended to override or replace them.

By visiting our Website or purchasing any of our products or services, you agree to its terms (including as amended from time to time) and this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using this Website.

We reserve the right to revise or amend this Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to e-mail all of our registered users to make sure that they are informed of such changes. However, it is your responsibility to check this Policy before each use of the Website.

 

SECURITY
LJL takes the protection of your information very seriously. We use encryption technology (SSL) to protect your personal data when appropriate, and all of the information provided to us is stored on secure servers once we receive it.

For further information on the security of your personal information please read our Privacy Policy.


WHAT WE COLLECT AND HOW WE USE COOKIES
A cookie is a small text file that is stored on a user's computer and helps us to distinguish you from other users of our Website. A beacon is used in connection with cookies to gain an understanding of how you navigate through and process the content contained on the Website.

We may collect the following information using cookies technology: name, contact information including email address, demographic information such as postcode, preferences and interests and other information relevant to customer surveys and/or offers, visits to our Website, page views, average time on site, and referrals.

Continue reading for a complete list of cookies used on our Website.

To better understand your use of our Website we may place cookies and beacons on your computer to collect information about your user experience. When you sign into www.lisaeldridge.com, a cookie containing a value that uniquely identifies you to LJL is sent to your browser and stored on your computer's hard drive. None of your financial information, such as credit card and payment details or password, is collected by these cookies. All information is collected by a secure connection and will be retained only as long as necessary.

We use analytical & performance cookies, which allow us to recognise and count the number of visitors to our Website and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. These cookies do not personally identify any individual user.

Specifically, we use the Google Analytics service to count visitor statistics and the service “Your Mailing List Provider” to manage our email list. Both of these services will leave a cookie on your computer.

Additionally, we use a cookie temporarily to collect your approximate location and to provide the most useful website to you when you click on our recommended product links. This information is recorded, but is not tied to any specific person. We will never sell on any user information to third parties.

 

THIRD PARTY COOKIES
Different websites can each send their own cookies to your browser if your preferences allow it. Your browser only allows a site to access the cookies it sent to you, not the cookies sent by other sites. You can configure your browser to accept or reject cookies. All browsers are different, so go to the help section of your browser to find out how to do this.
To opt out of receiving advertisements tailored to your interests by our advertising partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.

Aggregate statistical information provided by us to our advertisers or others regarding sales or website usage will not include personally identifying information.

For a complete list of cookies used on our Website click here.

 

LINKS TO OTHER WEBSITES
Please note that where we provide links to third party websites that are not affiliated with LJL such sites are out of our control and are not covered by this Policy. If you access third party sites using the links provided, the operators of these sites may use cookies and collect information from you that could be used by them, in accordance with their own cookie and privacy policies. Please check these policies before you submit any personal data to these websites.

 

CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:

  1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information; and
  3. Configuring your browser to accept or reject cookies

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the addresses on our Contact Us page. We will promptly correct any information found to be incorrect.

 

LIST OF COOKIES WE COLLECT
The tables below lists the cookies we collect and what information they store.

Essential Cookies
These cookies will be automatically deployed onto your computer when you use the Websites:

  • Google Analytics
  • Cookie to remember if you have closed any of our pop up messages.
  • Cookie to remember your IP address when you click any of our recommended product links, so we can serve you the most appropriate point of purchase.
  • When using our shopping cart, details of the contents of the cart are saved in a cookie to enable the shopping cart to work on your device.

Non-Essential Cookies
These cookies will be offered to you when you use the Websites – you may accept or decline them depending on whether you are happy for them to be deployed onto your computer or not.

  • None

 

Lili Jewels Limited - Terms and Conditions of Sale

INTRODUCTION

This page tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Product(s)”) listed on our website and any associated digital platform which may be released by us from time to time (the “Website”) to you.
For ease of reading, we have divided these Terms into several sections:

  • Introduction
  • Contract parties
  • How to contact us
  • Orders
  • Products
  • Pricing
  • Payment
  • Delivery & insurance
  • Right of return, refund or cancellation
  • Exchange policy & resizing rings
  • Our liability
  • How we may use your personal information
  • Events outside our control
  • Other important terms
  • Cancellation Form

These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully before ordering any Products from the Website. By placing an order on the Website you agree to be bound by these Terms, as well as any general terms and conditions of use, which may be published on the Website from time to time.
Every time you wish to order a Product, please check these Terms as we may have made changes to them since your last order and the Terms in force at the date of each order will apply.

 

CONTRACT PARTIES

“We”, “us”, “our” are Lili Jewels Limited a company registered in England and Wales under company number 10981681 with our registered office at 42 Lytton Road, Barnet, Herts, EN5 5BY.

“You” “your” are the person who buys or agrees to buy Products on the Website from us.

 

HOW TO CONTACT US

When we refer, in these Terms, to "in writing", this will include e-mail.
If you have any questions or complaints about the Products or these Terms these should be sent to us at shop@lisaeldridge.com or by mail at Lili Jewels Limited, 42 Lytton Road, Barnet, Herts, EN5 5BY. If we have to contact you we may do so by telephone, or by writing to you at the e-mail address or postal address you provided to us in your order and/or at the time that you registered to use the Website.

 

ORDERS

How we will accept your order
By placing an order you are offering to purchase a Product in accordance with these Terms. After you place an order for a Product, you will receive an e-mail from us acknowledging and confirming your order. At which point a binding contract will come into existence between you and us. We recommend that you print a copy of that order confirmation for your records, as well as a copy of these Terms.

If we cannot accept your order
If we are unable to accept your order, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount including any delivery charges, as soon as possible.

We reserve the right to limit quantities purchased per person, per household or per order and to cancel or refuse orders that exceed such limits.

Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

You must be 18
To place an order, you must be above the age of 18. If you are younger than 18, we ask that you to let a parent or legal guardian place your order. If it comes to our attention that an order has been made by a person under the age of 18, we reserve the right to decline it.

The Products you may purchase on the Website are directly sold by Lili Jewels Limited. We do not sell second hand or third party products.

 

PRODUCTS

Products may vary slightly from their pictures on the Website
Whilst we have made every effort to display as accurately as possible, the colours and images of our Products that appear on the Website the images are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

Product packaging may vary
The packaging of the Products may vary from that shown in images on the Website.

 

PRICING

Prices on the Website
The price of Products will always be shown to you before you submit your order. Prices for our Products may change from time to time but changes, other than where mispricing has occurred, will not affect any order which we have accepted by e-mail.

What happens if the price is wrong
It is always possible that, despite our best efforts, some Products may be incorrectly priced on the Website. We will normally check prices before accepting your order. If a Product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as mispricing, we may end the contract, refund you any sums you have paid and require the return of any such goods provided to you.

Import duties
Please note that depending on your order and the destination to which you have it shipped you may be liable to pay local taxes and duties in respect of your order. Lili Jewels Limited will supply a VAT receipt upon request. Please email us at shop@lisaeldridge.com with your request.

 

PAYMENT

When will payment be taken
Full payment is required at the time the order is placed. You can pay through our payment processor or any other payment methods which we may add to the Website from time to time. Your use of any payment services to purchase Products will be subject to the terms and conditions of the applicable payment processor.

You agree to provide current, complete and accurate purchase and account information for all purchases made on the Website. You promptly agree to update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.

Payment security
We use standard internet encryption technology to provide you with the maximum practicable level of security.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.

 

DELIVERY & INSURANCE

Delivery costs. Priority Shipping is FREE worldwide.

When will you get your Products?
During the order process we will let you know when we aim to provide the Products to you. If we consider we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date. Generally, estimated delivery dates are as follows:

United Kingdom - 3 business days
Europe - 5 business days
USA - 5 business days
Rest of the world - 10-15 business days

Please note these estimates exclude weekends and bank/public holidays. Any dates provided to you by us are simply estimates given in good faith based on the shipping method selected. For the avoidance of doubt such dates are only approximations and we are not bound by them. We accept no liability for any delay in the delivery of the Products. 

Signature required on delivery
A signature will be required for release of the Products to you at the delivery address you gave us. If our delivery agent is unable to deliver to you because you are not present when the goods are delivered and if you do not follow their instructions to rearrange for delivery then we may end the contract with you and cancel your order. Where this occurs we reserve the right to charge you for costs that we have incurred attempting to deliver the products to you.

Your Product will be fully insured during delivery
A Product will be your responsibility from the time we deliver it to the address you gave us or it is otherwise collected or delivered in accordance with your instructions to the relevant postal service and/or carrier selected. This does not affect your statutory rights to cancel your order but please bear in mind that you will be responsible for any damage that you do to goods once they are in your possession.

Shipping restrictions
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your Product(s).

 

RIGHT OF RETURN, REFUND & CANCELLATION

Your right to return Products if you change your mind.
You have the right to return purchased Products for a refund within fourteen (14) days of you receiving the Products for any reason. The Products must be returned directly to us unused and in the condition sent to you with the original packaging including presentation, ring box and puff intact.

Our return process.
Please contact shop@lisaeldridge.com to return Products and state the reason for your return. You must enclose a copy of your proof of purchase with your returned Product. We will refund your product as quickly as possible to your original payment method. Please note you will need to email us at shop@lisaeldridge if your original payment method has expired to make alternate arrangements. We will process your refund within 5 days of receipt. Your bank or credit card company may take 4-7 business days to credit your account.

We have the right to withhold or reduce any refund on Products that have already been worn and/or which have been damaged or otherwise diminished in value.

We offer one free return per order; you will be responsible for paying the cost of postage if you choose to return Products to us after your initial free return. For further details of how to return items to us will be sent to you in the e-mail confirming your order.

Please note that we will not make any refund to you until we have received the relevant Products from you and confirmed that they have not been damaged or used.

Your right to cancel or make changes to the order.
You may cancel a contract at any time within 14 days, beginning on the day after you received the Product(s). If you cancel the contract after the Product(s) have been dispatched to you or you have received them, you must return them to us. You will receive a full refund of the price paid for the Product(s), but not the cost of delivery. You will be responsible for the full cost of the Product(s) if they are lost or stolen during their return journey to us, so we recommend that you use a tracked delivery service which is insured appropriately.

To cancel a Contract you must fill out the Cancellation Form at the end of these Terms. You must complete and return this form to us, either by e-mail to shop@lisaeldridge.com, or return by mail to Lili Jewels Limited, 42 Lytton Road, Barnet, Herts, EN56 5BY.

Once we receive your Cancellation Form we will send you a notification for your records, you may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation form by e-mail or by post, then your cancellation will be effective from the date you sent us the e-mail or posted the form to us.

If you wish to make changes to the Products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products, timing of supply or anything else which would be necessary as a result of your requested change and ask for you to confirm whether you wish to go ahead with the change.

This provision does not affect your statutory rights as a consumer (see section below, “Your right to return Products that are faulty or not as described”).

Your right to return Products that are faulty or not as described.
If your Products are faulty or not as described, you have a right to cancel your order and get the Products replaced or receive a full refund if you notify us within the cancellation period. The cancellation period starts from the date of the e-mail from us to you confirming your order and ends 30 days after the day you actually receive the Product.

Alternatively, if your product is faulty or not as described and a period of more than 30 days and less than six months has elapsed, then you are entitled to request a replacement or a repair. If your Products cannot be repaired or replaced by us then you are entitled to request a refund within six months from the date that you received the Products. We reserve the right to reject refund requests which relate to goods which have been damaged by customers while being used or not correctly cared for.

If you are entitled to receive a refund in this way we will also refund the price you paid for the Products and any standard delivery charges that you paid for them (which excludes the cost of any expedited or special delivery that you may have opted for). We will also provide you a refund for any reasonable shipping charges you may incur by returning the faulty products to us.

If you are entitled to and request a refund, we will process this as soon as possible after receiving the returned faulty product from you and confirming the reported fault and, in any case, within 30 calendar days of the day of receiving it and making that confirmation

 

EXCHANGE POLICY & RESIZING RINGS

 

Exchange on gold and silver rings.
We offer one free resize. Please note that if your ring is personalised and/or resized by anyone other than Lili Jewel’s Ltd., our guarantee to provide you with one free resize is revoked. Please also note that if your ring is personalised your statutory right to cancel the contract within 14 days will be lost.

If there are to be any further returns or exchanges, carriage charges will be applicable as follows:

 

United Kingdom - £10.00
Europe - £20.00
USA - £45.00
Rest of the world - £50.00

Alternative resizing options can be arranged via emailing shop@lisaeldridge.com. Size options are one size/half a size up or down on a mandrel scale.

 

OUR LIABILITY

We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that we could have foreseen because the loss or damage was an obvious consequence of our failure to comply with these Terms or our negligence or if they were contemplated by you and us at the time we entered into the Contract. We are not responsible for any loss or damage that we could not have foreseen.

We are not liable for business loss
We only supply products for domestic and private use. We shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We also expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these Terms.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; or fraud or fraudulent misrepresentation; or any other liability which may not be limited or excluded under applicable law. Any statutory warranties to which you are entitled as a consumer (including, for example, that any service is carried out with reasonable skill and care, and any Products provided are of satisfactory quality) are unaffected by these Terms.

Our total aggregate liability in respect of any and all claims that you may bring against us in connection with Contracts and/or any use by you of the Website or Products shall be no more than the total of twice the value of the affected Product(s).

 

HOW WE MAY USE YOUR PERSONAL INFORMATION

We may use the personal information you provide to us:

  • to supply the Products to you;
  • to process your payment for the Products; and
  • if you consent, during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

For further details please refer to our Privacy Policy and our Cookie Policy. .

 

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, terrorist attack (or threat), war (or threat) or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

 

OTHER IMPORTANT TERMS

Transfer of these Terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

Third party rights
This Contract is between you and us. Subject to the transfer right above, no other person shall have any rights to enforce any of its terms.

Severability
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Governing law and jurisdiction
These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

CANCELLATION FORM

Complete and return this form only if you wish to withdraw from the contract. 

Privacy Policy

Last updated 17th May 2018.

This website is owned and operated by Lili Jewels Limited, company registration number 10981681 (“our”, “we”, or “LJL”). We are committed to protecting and respecting your privacy.

 

INTRODUCTION

This privacy policy (“Policy”) sets out the types of personal data we collect and use, and how we may disclose that information. It covers our collection, processing and use of personal data when you use our website: www.lisaeldridge.com (the “Website”).

When you supply any personal data to us we have legal obligations towards you in the way we use that data. We must collect the information fairly and explain to you how we will use it. For ease of reading, we have divided this Policy into several sections:

  • Introduction
  • What information do we collect
  • How and why do we use/share your information
  • For How long do we keep your information
  • Security and International Data Transfers
  • Cookies
  • Your Rights
  • Contact Details

It is important that you read this Policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data.

This Policy supplements other notices including our Website Terms of Use, Terms & Conditions of Sale, and our Cookies Policy and is not intended to override or replace them.

By visiting our Website, you agree to its terms (including as amended from time to time) and this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using this Website.

We reserve the right to revise or amend this Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to e-mail all of our registered users to make sure that they are informed of such changes. However, it is your responsibility to check this Policy before each use of the Website.

Please note that our Website is not directed at children under the age of 18 ("Child" or "Children") and we do not knowingly collect personal information about Children. If you believe we have collected personal information about your Child, you may contact us at shop@lisaeldridge.com and request that we remove information about your Child.

 

WHAT INFORMATION DO WE COLLECT?

What is personal data?
Where this Policy refers to ‘personal data’ it is referring to data about you from which you could be identified – such as your name, your date of birth, your contact details and even your IP address.

By law all organisations in the UK are obliged to process your personal data in certain ways and to ensure that you are given an appropriate amount of information about how they use it. You also have various rights to seek information from those organisations about how they are using your data, and to prevent them from processing it unlawfully. For more information about these rights, please see the ‘Your Rights’ section of this Policy.

Data we collect from you when you use our Website
When you use this Website to purchase jewellery products, register an account, subscribe to our newsletters and services, or participate in social media functions, contact us by post, telephone, email or SMS, participate in a competition or promotion or report a problem with this Website, we may collect, store and use certain personal information that you disclose to us. The information we collect from you may include (but is not limited to) your title, name, address, IP address, e-mail address and payment details.

We shall also collect information about you when you visit our Website through the use of technologies such as cookies. The following are examples of information we may collect:

  • information about your device, browser or operating system;
  • your login information;
  • time zone setting;
  • your IP address;
  • information about links that you click and pages you view on our Website
  • length of visits to certain pages;
  • products you viewed or searched for; page response times;
  • download errors;
  • page interaction information (such as scrolling, clicks, and mouse-overs);
  • methods used to browse away from the page;
  • the full Uniform Resource Locators (URL) clickstream to, through and from this Website (including date and time); and
  • any phone number used to call our customer service number.

We also partner with third parties who may collect anonymous usage or statistical data through your use of our Website (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We may receive information about you from them through the use of cookie technologies to personalise advertisements for goods and services. To opt out of receiving advertisements tailored to your interests by our partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.

For more information on this kind of technology, please see our Cookies Policy.

Updating your information
If you want to update the information you have previously given to us, you can contact us at Lili Jewels Limited, 42 Lytton Road, Barnet, Herts, EN5 5BY or email: shop@lisaeldridge.com

 

HOW AND WHY DO WE USE/SHARE YOUR INFORMATION

Collecting your information
Here are some examples about how we may use the information we collect about you:

  • to provide you with a personalised browsing experience when using this Website;
  • to allow you to participate in interactive features of our Website, when you choose to do so;
  • to provide you with the information, products and services that you request from us;
  • to process your order and fulfil any contractual agreements between you and us;
  • to comply with legal and regulatory requirements;
  • to manage any account that you hold with us;
  • to administer our site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to ensure that content from this Website is presented in the most effective manner for you and for your computer;
  • to notify you about changes to this Website or our services; and
  • as part of our efforts to keep our site safe and secure.

Why is LJL allowed to use your information in this way?
We will only use your personal data in the following circumstances:

  • Where you have asked us to do so, or consented to us doing so;
  • Where we need to do so in order to perform a contract we have entered into with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and
  • Where we need to comply with a legal or regulatory obligation.

Sharing your information
Depending on how and why you provide us with your personal data, we may share it in the following ways:

  • we may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (see “Service Providers” below) or for the purpose of sourcing you employment or engagements with a third party; and
  • with analytics and search engine providers that assist us in the improvement and optimisation of this Website.

We will not share your information with third parties in order for that third party to provide direct marketing communications to you, unless it relates to a specific activity which we are undertaking with a third party (e.g. a competition) and you have provided your consent for such use. Such activity will have its own terms and conditions relating to the way in which your information may be used.

We may also disclose your personal information to third parties in the following events:

  • if we were to sell or buy any business or assets, in which case we might disclose your personal information to the prospective seller or buyer of such business or assets;
  • if LJL or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets; and
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Website terms of use or terms and conditions of supply and other agreements entered into with you; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Service Providers
Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this information and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject.

Links to third party sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. We may also provide links to third party websites that are not affiliated with www.lisaeldridge.com. All third party websites are out of our control and are not covered by this Policy. If you access third party sites using the links provided, the operators of these sites may collect information from you that could be used by them, in accordance with their own privacy policies. Please check these policies before you submit any personal data to those websites.

 

FOR HOW LONG DO WE KEEP YOUR INFORMATION?

We will hold your personal information on our systems only for as long as required to provide you with the products and services you have requested.

Where you sign up to receive e-mail marketing from us we will retain your e-mail address after you ‘opt-out’ of receiving e-mails in order to ensure that we continue to honour and respect that request. To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and update your account preferences. You may also contact us to inform us if you do not wish to receive any marketing materials from us.

In some circumstances you can ask us to delete your data: see ‘Your Rights’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

SECURITY AND INTERNATIONAL DATA TRANSFERS

LJL takes the protection of your information very seriously. We use encryption (SSL) to protect your personal data when appropriate, and all the information provided to us is stored on secure servers once we receive it.

We may store your personal data on secure servers either on our premises or in secure third party data centres.

Please note that some of our service providers may be based outside of the European Economic Area (the “EEA”). These service providers may work for us or for one of our suppliers and may be engaged in, among other things, the fulfilment of your request for information, products and services, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. Where we transfer your data to a service provider that is outside of the EEA we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld. If you would like more information about how the mechanism via which your personal data is transferred, please contact shop@lisaeldridge.com.

All payments for products and services are provided through our trusted third party payment service providers Shopify. Please see their terms and conditions for further information on the way they treat your payment details.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of this Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

COOKIES

A cookie is a small text file placed on your device when you visit a website. You can accept or decline cookies through your browser settings or other software. Our website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our website and also allows us to make improvements. For more information please see our cookie policy.

 

YOUR RIGHTS

As a data subject you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them.

Right of Access
You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a "subject access request").

Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.

Your Right to Rectification and Erasure
You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).

Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.

Your Right to Restrict Processing
Where we process your personal data on the basis of a legitimate interest (see the section below which explains this) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.
LJL may process your personal data on the basis of a legitimate interest in the following ways:

  • to improve and optimise our website to ensure that it provides a high quality user experience;
  • for the purposes of enabling us to gather insights into user behaviour which we collect from cookies which you consent to us deploying on your computer;
  • for the purposes of enabling us to record details of sales and to keep accurate books and records about our business.

You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data's accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.

Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

Your Right to Portability
Where you wish to transfer certain personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format.
Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party we are happy to consider such requests.

Your Right to stop receiving communications
For details on your rights to ask us to stop sending you various kinds of communications, please contact us.

Your Right to object to automated decision making and profiling
You have the right to be informed about the existence of any automated decision making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.

Exercising your rights
When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity.

It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).

 

CONTACT DETAILS

If you have any queries regarding this Policy, if you wish to exercise any of your rights set out above or if you think that the Policy has not been followed, please contact:

Lili Jewels Limited
42 Lytton Road
Barnet
Herts
EN5 5BY

Alternatively you can contact us by emailing at shop@lisaeldridge.com

Terms of Use

Last updated 17th May 2018

THESE TERMS OF USE APPLY TO ALL USE OF THE WEBSITE. BY CONTINUING TO USE THE WEBSITE YOU ARE INDICATING YOUR ACCEPTANCE OF THEM.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms of use (together with the various documents referred to in it) set out the terms of use on which you may make use of our website www.lisaeldridge.com (the “Website”). Use of the Website includes accessing it, perusing it, or using any of the functionality offered via it.

Please read these terms of use carefully before you start to use the Website as they represent a binding legal agreement and you will be bound by them. We recommend that you print a copy of the terms for future reference.

By using the Website, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use the Website.

 

OTHER APPLICABLE TERMS AND POLICIES

These terms of use refer to the following additional terms, which also apply to your use of the Website:

  • Our Privacy Policy and our Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about the cookies on the Website. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

When you order any goods from the Website our Terms and Conditions of Sale will apply. 

 

INFORMATION ABOUT THE OWNER OF THE WEBSITE

The Website is operated by Lili Jewels Limited ("We, “us”, “our”, or “LJ"). We are registered in England and Wales under company number 10981681 and have our registered office at 42 Lytton Road, Barnet, Herts, EN5 5BY.

 

CHANGES TO THESE TERMS AND CONDITIONS

While we may post notice of substantive changes on the Website, please be aware that we reserve the right to revise or amend these terms of use at any time by amending this page. Where these changes are significant we will endeavour to e-mail all of our registered users to make sure that they are informed of such changes.

However, it is your responsibility to check these terms before each use of the Website.

Please return to this page from time to time in order to check whether any changes have been made to these terms.

 

CHANGES AND CONTENT

We may update the Website from time to time, and may change the content featured on it at any time including changing the prices of goods, withdrawing certain goods from sale, or changing the terms of any special offers. We will often e-mail our users letting them know about any major changes in advance, but reserve the right to make changes at any time and for any reason without notice.

Some jewellery products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Although we make every effort to display our jewellery accurately on our site, we shall not be liable for any errors, inaccuracies, omissions, or other defects in the content on our Website.

We do not guarantee that the Website, or any content on it, will be free from errors or omissions, nor do we undertake to regularly update the Website or to ensure that content on it is up to date or current.

 

ACCESSING THE WEBSITE

We do not guarantee that the Website, or any content on it, will always be available or that access to it will be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.

You accept that you are responsible for ensuring that all persons who access the Website via internet connections controlled by you are aware of these terms of use and other applicable terms and conditions, and that they comply with them. You agree that you shall be responsible for the actions of all such individuals and that we are not responsible for preventing such individuals from accessing the Website via your internet connection.

We do not represent that content available on the Website is appropriate or localised for locations outside of the United Kingdom where our registered office is located. We may limit the availability of the Website or any service or product described on the Website to any person or geographic area at any time. If you choose to access the Website from outside the United Kingdom, you do so at your own risk and accept that you are wholly responsible for your own compliance with local laws.

 

YOUR E-MAIL ADDRESS

If you supply LJL with your email address in the course of using our Website you agree that all information supplied will be true and accurate and will be kept up to date at all times

 

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights inherent in the Website, and in the material published on it. Nothing in these terms or on the Website shall give effect to any transfer of such intellectual property rights from us to you.

Your sole right to use the intellectual property inherent in the Website is a non-exclusive licence to make use of such content only as is strictly necessary to enable you to access the Website and to peruse its contents.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Website in breach of these terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website without our express written consent.

 

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Website; or
  • use of or reliance on any content displayed on the Website;
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

 

VIRUSES

We do not guarantee that the Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

 

LINKING TO THE WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Website in any website that is not owned by you.

The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.

We reserve the right to withdraw linking permission without notice.

 

THIRD PARTY LINKS AND RESOURCES IN THE WEBSITE

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

We assume no responsibility for the content of websites linked on the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

If you do link from the Website to other websites, your use thereof will also be subject to those websites’ terms and conditions.

 

APPLICABLE LAW

If you are a consumer, please note that these terms of use and their subject matter, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, and their subject matter (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

GENERAL

If a court finds part of these website terms unenforceable, illegal or otherwise invalid the remaining terms shall continue in force. Each of the paragraphs of these terms operates separately.

Delay by either party in enforcing any of these terms shall not be considered a waiver of their rights pursuant to it.

These website terms and any other notice expressly referred to in them including the Terms of Sale, Privacy Policy and Cookies Policy represent the entire agreement between you and us in relation to any contract.

 

CONTACT US
To contact us, please email us at shop@lisaeldridge.com or write to us at 42 Lytton Road, Barnet, Herts, EN5 5BY. 

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